AlphaPublish
Refund Policy
Processing seconds and annual Hosting are separate purchases. We review the actual service delivered, verified charges and applicable mandatory rights.
Last updated October 23, 2026
Unused processing seconds
Contact support within 14 days of purchase to request review of a wholly unused processing-second pack. Seconds do not expire. If a pack has been partly used, any discretionary partial refund is reviewed against the remaining purchased seconds and processing already delivered; it is not automatically prorated by elapsed time. Any treatment of payment costs remains subject to applicable law.
Failed AI work and completed results
Failed AI work releases reserved processing seconds. Successful AI work consumes seconds even if later file preparation fails. Retry file preparation from the same result without another AI pass. Repeat download, re-export or settings-only preparation does not itself use more AI seconds; starting new background removal does. Contact support if the balance is incorrect. Restoring incorrectly consumed seconds is separate from a cash refund. Successfully delivered processing is normally non-refundable under this policy, except for a confirmed service fault or where law requires otherwise.
Existing transparent videos
Checking and preparing an existing transparent video does not consume background-removal seconds. Optional publication uses the separate $9.99 per-video annual Hosting subscription. A failed or canceled preparation is not a cash charge or a completed Hosting purchase. Review the prepared delivery before authorizing annual renewal and proceeding to Checkout.
Annual Hosting and publication failures
The Hosting service year starts when publication succeeds. If a paid publication cannot be fulfilled, we recover publication or refund that Hosting payment. For other requests, contact support within 14 days of the charge; delivered Hosting and the circumstances of any service fault are reviewed separately from processing-second purchases. This policy does not promise an automatic refund for every cancellation or unused day.
Canceling the next renewal
Cancel the next annual renewal in Billing before it is charged. Current paid Hosting remains available through its service period, followed by the stated grace and recovery windows. Cancellation does not automatically refund the current annual charge, delete the video or remove unused processing seconds. A renewal charge already taken can be submitted for review.
Duplicate charges
Verified duplicate charges are refunded to the original payment method. Send the billing email, approximate time, and receipt or Checkout reference to support@alphapublish.com.
Mandatory rights
Nothing in this policy excludes mandatory consumer rights, including rights concerning faulty services or a withdrawal right that applies to your purchase. Authorization for annual renewal is not consent to waive a statutory withdrawal right. Contact support so the purchase, delivery and applicable requirements can be reviewed.
How to request a review
Email support@alphapublish.com with your billing email, receipt or Checkout reference, purchase date and reason. Do not send complete card details, credentials or sensitive source videos. We send the review outcome by email. Approved refunds return to the original payment method; arrival depends on the payment provider and bank. Deleting a video or requesting account deletion does not itself submit a refund request.