AlphaPublish
Privacy Policy
This policy explains how AlphaPublish handles account information, uploaded video, generated assets, and operational data when you use the service.
Last updated October 23, 2026
Who operates AlphaPublish
AlphaPublish operates alphapublish.com. Privacy, deletion, and rights requests can be sent to support@alphapublish.com.
Data we process
We process Google account identifiers used for sign-in, source videos you choose to upload, generated video assets, job status and error records, billing identifiers supplied by our active payment provider, and limited security logs. To enforce the one-preview-per-account allowance and service budgets, we use the account plus keyed, privacy-conscious network and device/browser signals, rate limits, and aggregate budget counters. Raw network addresses are not stored in the preview ledger. We do not require password accounts.
How we use data
We use account and operational data to sign you in, process requested video, provide private downloads and optional public embeds, maintain processing-second balances and annual Hosting, prevent abuse and support the service. Product analytics and privacy-minimized player telemetry are separate; player telemetry excludes full page URLs, query strings, video content and direct personal identifiers. We do not use customer videos to train our own models.
Service providers
We use trusted infrastructure providers for application delivery, storage, requested video processing, sign-in, payments, and measurement. Plausible and Ahrefs provide aggregate website analytics. Google Analytics and Microsoft Clarity are loaded only after you allow analytics; they measure visits and interactions. When you allow analytics, Google Analytics can also record sign-in, preview, purchase selection and confirmed payment events associated with that visit. Payment events are read from verified server records only when you return to the site and allow analytics; they contain the product, currency and amount, not your email, video or payment details. Clarity provides masked session recordings and heatmaps that help us improve the experience. These providers receive only the data needed to perform their part of the service.
Private file retention
A browser draft may keep your video and selected segment locally for up to 24 hours so a refresh does not discard your work. Clearing browser storage removes this local copy. Free preview source files and view-only results are scheduled for deletion after 24 hours. Saved purchase sources, existing-alpha imports and uploaded poster originals are temporary, normally up to 24 hours. Paid processing sources, private paid results and eligible ProRes exports have a 7-day retention window. Checked and prepared deliveries have their own expiry shown in Workspace. Download the files you need before their deadline. These windows describe AlphaPublish storage; they are not a promise that every processing-provider copy has been erased.
Hosted files and versions
The current hosted result is retained during the paid Hosting term and the following 30-day online grace period. Public playback stops after grace; a further 30-day private recovery window allows download or restoration before scheduled removal. Replaced versions can be pruned and are not a permanent archive. A processing-second pack does not purchase historical-version storage. Keep a local master if you need an archive.
Deleting videos
Use the available source-file or full-video deletion action in Workspace. Full-video deletion removes the video from your workspace and starts a tracked cleanup request; check its status for completion or a support review. Public-access removal and physical cleanup can take separate steps. Active work, an uncertain processing outcome or unresolved billing can delay cleanup. A pending or review status does not confirm that files or public access have already been removed. Deleting a video is separate from canceling the next annual renewal, and is not a cash-refund request.
Account records and provider copies
Account-data access or deletion requests are handled through support@alphapublish.com; Workspace video deletion does not erase the account. We review identity, related files, provider-held data and any records that must be retained for billing, fraud prevention, disputes or applicable law. Processing providers handle submitted inputs and outputs separately, so requests involving their copies require a separate review. We do not currently offer a self-service confirmation that every external copy has been erased. Privacy-minimized raw player telemetry is retained for up to 90 days and account/product analytics for up to 24 months; required billing records may be kept longer.
Your choices
You can sign out, decline optional Google Analytics and Microsoft Clarity, change analytics preferences in the footer, clear local browser drafts, use available Workspace deletion actions, and request account-data access or deletion through support. Published embeds are public web resources and should not be treated as private storage.
Children
AlphaPublish is for adults aged 18 or older. Do not upload content involving children, sensitive personal material, or content you are not authorized to process and publish.